The WWF is run at a local level by the following offices...
The Office of the Ombudsperson is the independent accountability and grievance mechanism for WWF’s global network. It has a mandate to address complaints related to WWF’s Environmental and Social Safeguards Framework (ESSF) and to help strengthen WWF’s environmental, social and human rights performance by enhancing communities’ voices in projects that may affect them.
The Office is independent of WWF operations. It reports to the WWF International Board, which has oversight of the Office’s mandate, scope and functions, and also has a reporting line to WWF International’s Director General to facilitate its day-to-day functioning.
The Operating Framework establishes the Office’s mandate to address complaints through problem solving and to support WWF’s environmental and social compliance assessments in response to a complaint. The Office also has a mandate to provide advice to enhance WWF’s environmental and social outcomes, and to strengthen WWF’s grievance systems for the benefit of communities and stakeholders. The Operating Framework describes the Office’s governance structure and the core principles that guide its approach.
TAKES AN ADAPTIVE
APPROACH
CONFIRMS WWF'S HUMAN
RIGHTS-BASED APPROACH
POSITIONS OFFICE WITHIN
ESSF ECOSYSTEM
PROVIDES PROCESS FOR
PROBLEM SOLVING
EXPLAINS
OUR MANDATE
IDENTIFIES PRINCIPLES
GOVERNING THE OFFICE
Our Operating Framework provides a full overview of what the Office is and what it does.
Click below to download the Operating Framework.
Susana Rodriguez
Susana is a distinguished international accountability specialist with wide-ranging experience and expertise in mediation and grievance mechanisms. Throughout her career, Susana has worked to enhance environmental and social outcomes by improving how organizations address community grievances. She brings years of experience with independent accountability mechanisms, working at the Compliance Advisor Ombudsman for the International Finance Corporation (IFC) & the Multilateral Investment Guarantee Agency and the Independent Redress Mechanism of the Green Climate Fund, as well as IFC’s management-led grievance mechanism. An Ecuadorian and Spanish national, Susana holds an MA from Johns Hopkins School of Advanced International Studies and a BA from Davidson College.
Jennifer Choi
Jennifer is a senior advisor with expertise advising internationally on sustainability, and environmental, social and governance issues. Jennifer has a legal background and, prior to joining WWF, she was a dispute resolution and investigations lawyer at a global bank with a network focused in Asia, Africa and the Middle East. She led complex, local and international disputes, governmental and regulatory enquiries, and advised on a wide range of environmental and social risk matters, including in relation to business and human rights. Jennifer is qualified as a solicitor of England and Wales and holds a BA in Jurisprudence from the University of Oxford. She is based in London.
Ben Schoeman
Ben is driven by a passion for justice, equity and fairness, a belief that we should transform our societies for the better, and that third party intervenors can play a critical role. Ben has been a full-time mediator and facilitator since the early 1990s, acting as the third party in a wide variety of interventions. He specializes in multi-party mediations, but also practiced arbitration, training, change management, facilitation, and labour relations services. He has served on the mediator panels of several accountability mechanisms such as the Green Climate Fund’s Independent Redress Mechanism, the Compliance Advisor Ombudsman of the IFC/World Bank, the Asian Development Bank’s Accountability Mechanism, the Food and Agriculture Organisation, and the Dispute Settlement Facility of the Round Table for Sustainable Palm Oil.
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Address: Rue Mauverney 28, 1196 Gland, Switzerland
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Email: info@wwfombudsoffice.org
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File a complaint here.
You may also contact an office within the WWF Network and ask for your enquiry to be passed on to the Office of the Ombudsperson.