consultation | WWF

© Subhamoy Bhattacharjee / WWF-US


WWF has created the Office of the Ombudsperson to provide a new channel for communities to raise their concerns to an independent mechanism that reports directly to the International Board. Addressing these concerns will assist WWF in strengthening its programmatic work and enhancing the human rights performance of its activities.

The operating framework for the Office will be finalised once the public consultation process concludes. We will then be able to start receiving any complaints directly from the public. The Office’s dedicated website, which will host an online complaints management system, will be launched at the same time. We are aiming for a start date in the first quarter of 2023.

meet the ombudsperson

© Daniel Martínez / WWF-Peru

Proposed operating framework

Since the appointment of the Ombudsperson in September 2021, the Office has consulted with a range of experts and partners – including grassroots communities, WWF staff and senior leadership, and civil society organisations – listening to their advice and taking their needs into account. These extensive conversations have helped to inform the development of the Office’s proposed operating framework. 

The proposed operating framework confirms WWF’s commitment to firmly and proactively anchor and integrate human rights into conservation practices. It provides a broad overview of the operational grievance mechanism infrastructure being established by WWF in terms of its Environmental and Social Safeguards Framework, and positions the Office in a complementary role to that of those grievance mechanisms.

Download the document